A
- Click ‘forgot your password’ at the bottom of the Sign In page.
- Enter your registered email address. We’ll send you a link to reset your password.
A We’re sorry, but we don’t offer customization.
A We are sorry, Shoes are shipped from the manufacturer as finished products; we cannot make larger or smaller sizes.
A The insole of our product is attached with an adhesive bond, not a fixed bond.
It sticks naturally with pressure and temperature when worn. In this case, exchanges or refunds are not possible.
AWe are sorry. Shoes are shipped from the manufacturer as finished products; we cannot adjust the height of the heel.
A We try to make the colour of the product image look as close to the actual colour as possible.
Sometimes the product is pink beige, but the option is marked in beige.
Therefore, please check the detailed image accurately.
AYou can send through an email to support@naturalflex.com.au to speak to our Customer Care team.
We are available Mon-Fri, 9am-5pm AEST.
A Yes, just add to cart and click shopping cart icon, order all together.
A We are sorry, we only offer domestic shipping.
AOnce an item has been shipped, you can track your shipment from the next business day.
If you do not receive the tracking number on the next business day, please email to support@naturalflex.com.au
